TERMS AND CONDITIONS

Last updated: 1 August 2026.

These Terms & Conditions govern your access to and use of Journey Chinese (the "Service"), an online Mandarin school providing courses, tutoring, cultural content and related materials at journeychinese.com.au and school.journeychinese.com.au. The Service is operated by Nicolson Pty Ltd (ABN 93 683 699 416), trading as Journey Chinese ("Journey Chinese", "we", "us").

By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1. Eligibility and accounts

You must be at least 18 years old to create an account. By registering, you confirm that you are over 18 and that the information you provide — including your name, email and payment details — is accurate and kept up to date.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Your membership is for you and your immediate household's personal use. You must not share your login outside your household. Notify us promptly if you believe your account has been compromised.

2. Kids Zone and supervision of minors

The Service is intended for adult account holders. Some content, including the Kids Zone, is designed for children to use under the direct supervision of the adult account holder. We do not create separate child accounts and do not knowingly collect personal information from children.

If you allow a child to use your account, you are responsible for supervising that use and for the child's compliance with these Terms.

3. Memberships and plans

We offer the following membership plans:

• Monthly — billed every month in advance;

• Annual — billed every 12 months in advance;

• Lifetime — a single one-time payment.

Every plan gives you access to the whole school for the duration of your membership. All prices are in Australian dollars and include GST. Current pricing is shown at the point of purchase; the price you pay is the price displayed when you buy.

Business and bulk licences. Team, business and travel-provider licences are available and are sold under a separate written agreement — contact us to discuss. These Terms apply to individual consumer memberships; where a separate agreement applies to your organisation, that agreement prevails to the extent of any inconsistency.

4. Billing and automatic renewal

Monthly and Annual memberships renew automatically. By purchasing a Monthly or Annual membership you authorise us (through Stripe, our payment processor) to charge your nominated payment method the applicable fee at the start of each billing period — every month for Monthly, every 12 months for Annual — and you will continue to be billed on each renewal date until you cancel.

We will give you at least 30 days' notice by email before any change to your renewal price. If a renewal charge fails, we may retry the payment and, if it remains unpaid, suspend your access until payment is made.

Payments are processed by Stripe, a third-party payment processor. By making a purchase you also agree to Stripe's terms. We do not store your full card details.

5. Cancelling your membership

You may cancel your Monthly or Annual membership at any time:

• online, through your account settings; or

• by contacting us (via journeychinese.com.au/contact or by email) and asking us to cancel for you. Cancellation requests made this way may take up to 48 hours to process, so please allow at least 48 hours before your next renewal date to make sure you are not billed for a further period.

Cancellation stops future renewal charges. You keep access to the Service until the end of the period you have already paid for. Cancellation does not entitle you to a refund of fees already paid, except as set out in clause 6 or as required by law.

6. Refunds

We do not offer refunds for change of mind, including where you have not used or have stopped using the Service.

If you are unhappy with the Service, please contact us — we want to hear from you and we will always try to put things right. We may, in our sole discretion, offer a refund, credit or other remedy in individual cases, but (except where the Australian Consumer Law requires otherwise) we are not obliged to do so.

Nothing in this clause limits your rights under the Australian Consumer Law (see clause 12), including your right to a remedy if our services fail to meet a consumer guarantee.

7. Lifetime memberships

"Lifetime" means the lifetime of the Journey Chinese online school, not your lifetime. A Lifetime membership gives you access to the Service for as long as we continue to operate it, with no further payments.

We may stop offering the Lifetime plan to new customers at any time without affecting existing Lifetime members. If we permanently discontinue the Lifetime plan for existing members, or permanently close the school, we will give Lifetime members at least 90 days' written notice, after which access ends and we have no further obligation to you. Lifetime memberships are personal, non-transferable and non-refundable except as required by law.

8. Tutoring, live sessions and events

Journey Chinese offers live online study groups, webinars and other forms of tutoring as part of the Service. Our tutors:

• hold a current Queensland Working with Children Check (Blue Card) where required to work with people under 18; and

• agree to abide by the Australian Tutoring Association (ATA) Member Code of Conduct, which sets professional, ethical and child-safety standards for tutors.

Session times, frequency and availability may vary and are subject to change. Live sessions are for your personal learning only. You must not record, reproduce or redistribute any session without our written permission.

From time to time we may invite members to in-person events and meetups. Attendance is optional and at your own risk; you must comply with any venue rules and reasonable directions from our staff.

9. Acceptable use

You agree to use the Service lawfully and not to:

• share, resell or commercially exploit your access or our content;

• access the Service through automated means (scraping, bots) except as we expressly permit;

• attempt to interfere with, reverse engineer or circumvent the security of the Service; or

• use the Service in any way that infringes the rights of others.

10. Intellectual property

All content on the Service — including lessons, videos, flashcards, quizzes, games, study slides, text, graphics and software — is owned by Journey Chinese or its licensors and is protected by law. We grant you a limited, personal, non-transferable licence to access this content for your own learning while your membership is active. You may not copy, distribute, publicly display or create derivative works from it without our written permission.

11. Certificates and educational disclaimer

On completing a level you may receive a Journey Chinese certificate of completion. These are our own certificates: they are not accredited qualifications and are not recognised for formal study, credit or visa purposes in Australia or elsewhere.

Our courses are aligned to the HSK framework and designed to support your study, but we do not guarantee any particular exam result or learning outcome. Your progress depends on your own effort and circumstances.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under that law. Where we are permitted to limit our liability, our liability is limited (at our option) to resupplying the relevant services or paying the cost of having them resupplied.

13. Changes to the Service

We are always improving the school. We may add, change or retire content and features from time to time. If we make a change that substantially reduces what is included in your paid membership, we will let you know by email, and you may cancel under clause 5.

14. Limitation of liability

Subject to clause 12, and to the extent permitted by law, our total liability to you for any claim arising out of the Service is limited to the greater of resupply of the relevant services or the amount you paid us in the 12 months before the claim. We are not liable for any indirect, incidental or consequential loss.

15. Termination

We may suspend or terminate your access immediately if you breach these Terms or where required by law. On termination, your right to access the Service and its content ends. To end your own membership, see clause 5 — no notice period applies beyond the processing times described there.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new "last updated" date, and will notify you by email of material changes. Continued use of the Service after a change means you accept the revised Terms.

17. Governing law

These Terms are governed by the laws of Queensland, Australia. You and Journey Chinese submit to the exclusive jurisdiction of the courts of Queensland.

18. Contact us

Nicolson Pty Ltd (ABN 93 683 699 416), trading as Journey Chinese PO Box 6458, Fairfield Gardens, QLD 4103, Australia Contact: journeychinese.com.au/contact