Privacy policy & website terms

Last Updated: 5 August 2026.

This Privacy Policy explains how Nicolson Pty Ltd (ABN 93 683 699 416), trading as Journey Chinese ("we", "us"), collects, uses and protects your personal information when you use Journey Chinese — including our websites at journeychinese.com.au and school.journeychinese.com.au and our iOS app (together, the "Service"). We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

Information you give us:

• account details — your name and email address, and your password (stored only in encrypted form)

• payment details — collected and processed by Stripe, our payment processor. We never see or store your full card number

• messages you send us, including support requests and study-group communications

• Profile photo (optional) — if you choose to add a profile picture, we store the image you select or take. You can remove it at any time in Settings

• marketing preferences.

Information created as you use the Service:

• learning data — lessons watched and completed, video resume positions, quiz results, flashcard responses and mastery levels, streaks and progress statistics

• technical data — device type, browser, IP address, and logs generated when you use the Service

• video viewing data collected by our video host when you play lessons.

2. How we use your information

We use your personal information to:

• operate your account and deliver the Service, including scheduling tutoring sessions online, or for our online school: saving your progress, streaks and flashcard mastery across devices;

• process payments, renewals and cancellations;

• run live study groups, webinars and events you choose to join;

• respond to your questions and provide support;

• send you service emails (receipts, renewal notices, important account information) — these are not marketing and you will receive them while you hold an account;

• send newsletters and marketing emails where you have opted in — you can unsubscribe at any time using the link in any marketing email;

• improve the Service, diagnose problems and keep it secure; and

• meet our legal obligations.

3. Who we share it with

We do not sell your personal information. We share it only with the service providers we use to run Journey Chinese, and only as needed.

Some of our providers store or process data on servers located overseas, (e.g. Stripe) including in the United States. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

4. How we protect your information

We use organisational and technical measures to protect your personal information, including encryption in transit, encrypted password storage, access controls and row-level security on our databases. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your data, and we will notify you and the OAIC of any eligible data breach as required by law.

5. Children

The Service is intended for adult account holders. We do not create child accounts and do not knowingly collect personal information from children. Where children use Kids Zone content, they do so under the supervision of the adult account holder, using that adult's account — any learning data generated is recorded against the adult's account.

6. Cookies

We use essential cookies to keep you signed in and make the Service work. Our marketing website also uses the Meta Pixel, an advertising cookie that helps us measure the effectiveness of our advertising on Facebook and Instagram. You can limit ad tracking through your browser settings or your Facebook ad preferences (facebook.com/adpreferences). 

7. How long we keep your information

We keep your information while your account is active. If you cancel, we retain your account and learning data so you can pick up where you left off if you rejoin. You can ask us to delete your account and personal information at any time (see below); we will then delete or de-identify it, except where we are required to keep records (for example, transaction records for tax purposes).

8. Accessing, correcting and deleting your information

You may request access to, or correction of, the personal information we hold about you, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time (usually within 30 days).

9. Complaints and contact

If you have a question or wish to make a privacy complaint, contact us:

Nicolson Pty Ltd (ABN 93 683 699 416), trading as Journey Chinese PO Box 6458, Fairfield Gardens, QLD 4103, Australia Contact: journeychinese.com.au/contact

We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).